Privacy policy
PRIVACY POLICY
Last updated: March 24, 2026
Cool Family Club ("we", "us", or "our") operates this website and online store (the “Services”). Our store is hosted on Shopify, which enables us to provide our products and services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services.
By using our Services, you agree to the collection and use of your information as described in this Privacy Policy.
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INFORMATION WE COLLECT
We may collect the following types of personal information:
- Contact Information: name, email address, phone number, shipping and billing address
- Payment Information: payment details (processed securely through our payment providers; we do not store full card details)
- Order Information: products viewed, added to cart, and purchased
- Account Information: login details, preferences
- Communication: messages you send to us
- Device Information: IP address, browser type, device type
- Usage Data: how you interact with our website
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HOW WE COLLECT INFORMATION
We collect information:
- Directly from you (when you place an order or contact us)
- Automatically (via cookies and similar technologies)
- From third parties (such as Shopify, payment processors, and fulfillment partners like Printful)
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HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfill orders
- Provide customer support
- Communicate with you about your order or account
- Improve our website and services
- Send marketing communications (you can opt out at any time)
- Prevent fraud and ensure security
- Comply with legal obligations
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SHARING YOUR INFORMATION
We may share your information with trusted third parties, including:
- Shopify (our eCommerce platform)
- Printful (our fulfillment partner for production and shipping)
- Payment processors
- Shipping providers
- Marketing and analytics tools
These providers only use your information as necessary to perform their services.
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SHOPIFY
Our store is hosted on Shopify. Shopify collects and processes personal data to provide and improve its services.
To learn more, please review Shopify’s Privacy Policy:
https://privacy.shopify.com
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PRINTFUL (FULFILLMENT PARTNER)
We use Printful to produce and ship our products. Your order details (such as name and shipping address) are shared with Printful solely for order fulfillment.
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COOKIES
We use cookies and similar technologies to improve your browsing experience, analyze traffic, and support marketing efforts.
You can control cookies through your browser settings.
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YOUR RIGHTS
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent
- Opt out of marketing communications
To exercise your rights, contact us at support@thecoolfamilyclub.com
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DATA RETENTION
We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
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SECURITY
We take reasonable measures to protect your personal information. However, no system is completely secure.
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CHILDREN’S PRIVACY
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
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INTERNATIONAL USERS
Your information may be transferred and processed outside your country, including in the United States.
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CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
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CONTACT
If you have any questions or requests regarding this Privacy Policy, please contact us:
Cool Family Club
support@thecoolfamilyclub.com