Terms of service
OVERVIEW
Welcome to Cool Family Club! The terms "we", "us" and "our" refer to Cool Family Club. We operate this website and online store, including all related information, content, features, tools, products, and services (the “Services”). Our store is hosted on Shopify, which enables us to sell our products to you.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you may not use the Services.
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SECTION 1 – USE OF SERVICES
By using our Services, you confirm that you are at least the age of majority in your place of residence or have permission from a parent or legal guardian.
You agree to provide current, complete, and accurate information for all purchases made through our store.
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SECTION 2 – PRODUCTS
All products are made to order and fulfilled by our third-party production partner (Printful). This means that each item is produced specifically for you after your order is placed.
We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display will reflect the exact colors of the products.
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SECTION 3 – ORDERS
All orders are subject to acceptance and availability. Once an order is placed, it enters production quickly, and changes or cancellations may not be possible.
We reserve the right to refuse or cancel any order at our discretion.
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SECTION 4 – PRICING AND PAYMENTS
All prices are listed in USD and are subject to change without notice. Prices do not include shipping, taxes, or customs duties unless otherwise stated.
You agree to provide valid payment information and authorize us to charge your selected payment method.
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SECTION 5 – SHIPPING AND FULFILLMENT
Orders are fulfilled and shipped by our third-party partner (Printful). Production times and shipping times are estimates and may vary.
We are not responsible for delays caused by shipping carriers, customs, or events beyond our control.
Risk of loss transfers to you once the order has been handed over to the shipping carrier.
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SECTION 6 – RETURNS AND REFUNDS
Because all products are made to order, we do not accept returns or exchanges due to incorrect size selection, change of mind, or buyer’s remorse.
If your item arrives damaged, defective, or incorrect, you must contact us within 7–14 days of delivery at support@thecoolfamilyclub.com and provide photos of the issue. We will work with our fulfillment partner to resolve the problem.
Please review our Refund Policy [LINK] for full details.
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SECTION 7 – INTELLECTUAL PROPERTY
All content on this website, including designs, graphics, logos, and branding, is the property of Cool Family Club and may not be used without our written permission.
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SECTION 8 – THIRD-PARTY SERVICES
We may provide access to third-party services or links. We are not responsible for the content, policies, or practices of third-party providers.
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SECTION 9 – SHOPIFY PLATFORM
Our store is hosted on Shopify. While Shopify provides the platform, all purchases are made directly with Cool Family Club. Shopify is not responsible for any transactions, products, or services purchased from our store.
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SECTION 10 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy
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YSECTION 11 – DISCLAIMER OF WARRANTIES
All products and Services are provided “as is” and “as available” without warranties of any kind, except where required by law.
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SECTION 12 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Cool Family Club shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.
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SECTION 13 – GOVERNING LAW
These Terms shall be governed by the laws of [United States/ New Mexico].
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SECTION 14 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Continued use of the Services constitutes acceptance of those changes.
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SECTION 15 – CONTACT
For any questions, please contact us at:
support@thecoolfamilyclub.com
Cool Family Club