Shipping policy
SHIPPING POLICY
Last updated: 24 March, 2026
At Cool Family Club, all items are made to order and fulfilled by our trusted production partner, Printful.
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ORDER PROCESSING
Each item is created specifically for you after your order is placed.
- Processing time: 2–5 business days
- This includes printing, packaging, and preparing your order for shipment
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SHIPPING TIMES
Shipping times vary depending on your location.
- United States: approximately 5-9 business days after fulfillment
- International: varies by destination
Estimated delivery time = processing time + shipping time (Printful)
Please note that these are estimates and not guarantees.
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SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and the products ordered.
Example:
- T-shirts (USA): starting around $4.75 for one item (Style Factory)
Additional items may increase shipping costs.
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ORDER TRACKING
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
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DELAYS
We are not responsible for delays caused by:
- Shipping carriers (USPS, UPS, DHL, etc.)
- Customs processing for international orders
- High-demand periods (holidays, promotions)
- Incorrect shipping information provided at checkout
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INCORRECT ADDRESS
If an incorrect or incomplete address is provided:
- The package may be returned to the fulfillment facility
- You will be responsible for any reshipping costs
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LOST OR STOLEN PACKAGES
If your package is lost in transit, please contact us within 30 days of the estimated delivery date.
We will work with our fulfillment partner to investigate and resolve the issue.
We are not responsible for packages marked as delivered but not received.
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INTERNATIONAL SHIPPING
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer.
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CONTACT
If you have any questions about your order, please contact us at:
support@thecoolfamilyclub.com
Cool Family Club